bz999's commitment to responsible play
Gaming is most enjoyable when it is controlled and mindful. bz999 is always committed to your safety and well-being.
Online gaming has become a popular form of entertainment. But like any form of entertainment, it is important to enjoy gaming in a healthy and controlled way. bz999 believes that responsible gaming is not a right — it is a responsibility, both ours and yours. We have built a platform where you can play safely, set your own limits, and seek support when needed.
When gaming turns from entertainment into a problem, taking the right steps becomes essential. On this page we discuss how you can use bz999's tools to keep yourself protected, and how to recognise the signs of problematic gaming.
Safe gaming tools
bz999 gives you full control over your own play. Using the tools below, you can maintain healthy gaming habits.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect automatically. This cap prevents you from going beyond your budget and helps maintain financial balance.
Time-Out Feature
Use the time-out option if you want to take a break for a few days. You can temporarily deactivate your account for anywhere from 24 hours up to several weeks. During the break, logging in to your account will not be possible.
Self-Exclusion
If you feel gaming is having a negative impact on your life, activate self-exclusion. It is a strong step toward a long-term account closure. No promotional messages will be sent during the self-exclusion period either.
Loss Limit
Set the maximum amount you are willing to lose within a given period. Once the loss limit is reached, you will automatically be stopped from gaming. This protects you from placing excessive bets driven by emotion.
Session Time Limit
Set a maximum duration for each gaming session. When the set time is up, you will receive a warning. This feature helps manage the habit of playing for long stretches.
Round-the-Clock Support
If you have any concerns about gaming, contact our support team. Assistance in Bengali is available 24/7 via live chat and email. Your privacy is our highest priority.
Signs of problematic gaming
If any of the signs below appear in you, it is important to take notice and seek help.
- You are spending more than your set budget and placing bigger bets to recover losses.
- Being unable to stop gaming, or repeatedly trying and failing to do so.
- Prioritising gaming over family, friends, or work.
- Taking out loans or using savings to cover gaming costs.
- Hiding your gaming activity from family or people close to you.
- Feeling restless, irritable, or anxious when not gaming.
- Playing more games to cope with feeling down after a loss.
A few words on mindful gaming
Keep these points in mind at all times so that gaming never becomes a burden.
How to set limits
After logging in to your bz999 account, you can easily set your personal gaming limits. The support team is always ready to assist with this.
Step 1: Log in to your account
Log in to your bz999 account and go to the Account Settings section.
Step 2: Responsible Gaming menu
Within Settings, find the "Responsible Gaming" option.
Step 3: Set your limit
Select a deposit, loss, or session time limit and enter your preferred value.
Step 4: Confirm
Save the change. The limit will take effect immediately and a confirmation message will be sent to you.
Remember, lowering a limit takes effect right away, but increasing a limit is subject to a waiting period — this is designed to protect you from overspending in an emotional moment. If you have trouble using any tool, our support team is always on hand to help.
Self-exclusion: a firm step
If you or someone close to you feels that gaming is getting out of control, self-exclusion is an effective and courageous step to take. At bz999, this option is available with complete confidentiality.
When self-exclusion is activated:
- Your account will be fully closed for the selected period.
- No promotional emails or messages will be sent.
- Logging in will not be possible during the closed period.
- Reactivating your account after the period ends requires following a specific process.
To apply for self-exclusion, contact our support team directly. We will assist you without any questions and with complete empathy.
Protection of minors
Gaming at bz999 is for persons aged 21 and above only. To prevent minors from accessing gaming sites, we urge parents and guardians to:
- Use parental control software on computers and mobile devices.
- Keep your gaming password and login details out of reach of children.
- Always log out of your account after using a device.
- Have an open conversation with your children about responsible gaming.
Need help? We're here
If you have any concerns about gaming or need assistance, our team is always by your side.
Your identity and the details you share will be kept completely confidential. Asking for help is not a sign of weakness — it takes courage. Our trained support team will assist you with empathy.
Q&A on responsible gaming
Answers to some common questions are given below. For further questions, contact the support team.
Play safe, enjoy the fun
Gaming at bz999 means entertainment with responsibility. Stay with us and get the best experience while staying within your limits.